Price is what you pay. Value is what you get.
CEO’s as Customer Service
In early days @Stripe CEO @patrickc took midnight customer service shifts: “We’d wake up, help + go back to sleep.”
A business has to be involving, it has to be fun, and it has to exercise your creative instincts.
On Resisting Profitability
Why Some Digital Companies Should Delay Profitability for as Long as They Can <link>
Demonstrate value, drive network effect, and produce customer loyalty
“Confusion & clutter are the failure of design, not the attributes of information.”
Statistician, visualizer, artist. Professor PoliSci, Statistics, CompSci Yale + Princeton 33 years.
Debugging Recruiting with Dan Portillo from Greylock Partners
see video on youtube
hat tip: @DaveABlackhurst